What Our Customers Say

Online reviews tell many stories: on Google, Trustpilot, and other platforms, some are glowing, while others are critical.

So, what’s the real picture?

Every day, we strive to deliver a service that’s professional, reliable, and punctual. Our positive reviews highlight travelers who experienced flexibility, support, and solutions when other companies left them stranded.

Many have said, "you saved our vacation," and it’s moments like these that make us proud.

Of course, unexpected issues can happen: vehicles can break down or other challenges may arise. When this occurs, we act quickly to provide solutions. Negative reviews often come from situations where responsibility for vehicle damage must be addressed — a scenario nobody enjoys.

Remember:
people with negative experiences are more likely to leave a review, while satisfied customers often take their smooth experience for granted.

Still, we serve over 10,000 customers each year, and the vast majority complete their rentals without a hitch.

We invite you to read reviews with perspective: consider both positive and negative feedback, but know that our commitment remains unwavering — providing honest, transparent, and dependable service every time.

– The VITARENT Team